DIRECT ANSWER
Choose a portrait kiosk for its task and location, not just screen size or appearance. Distinguish passive information from touch self-service. Check reach, approach space, stability, cables, peripherals and service access. Before buying, test the journey with users and verify there is an alternative when the system is unavailable.
Similar enclosures, different systems
A totem showing events may need only scheduled content. A check-in kiosk may need a reader, printer, network and data handling. Specify those peripherals from the start: they affect space, connections, cleaning and who will resolve a jam or a disconnected device.
Useful size and access
Make a scale mockup of the interface and place it at the intended height. Test with people of different heights and abilities; a large diagonal does not ensure controls are within reach. Avoid blocking circulation or escape routes. Fixing, stability and physical compliance should be reviewed with the installation owner.
Design recovery
Include a home control, inactivity timeout and session clearing where appropriate. Explain how to get help without exposing the user’s personal data. Keep service components accessible and maintain a spare-parts list. Test restart and peripheral disconnection before the kiosk reaches the public.
- Physical access
- Complete task
- Recovery
What to request and check
On mobile, scroll right to see every column.
| Criterion | Need | Check |
|---|---|---|
| Information | Message viewed at a distance | Read and update content |
| Wayfinding | Find and follow a route | Validate against physical signs |
| Check-in | Identify and confirm | End session and recover failures |
| Ordering | Select and complete the task | Test every peripheral |
Action checklist
- Define whether interaction is required.
- Test controls at full scale.
- Review access and stability with the installer.
- Check cleaning and spare parts.
- Test session clearing and out-of-service mode.
Document the result of each action and assign an owner for what remains pending.
Common questions
Is there an ideal kiosk size?
No. It depends on content, reach, distance and circulation; validate a mockup.
Does a kiosk have to use touch?
No. An information totem can work without interaction.
Sources and scope
- W3C · WCAG 2.2 ↗
Reference for accessible digital content and interfaces; it does not certify a device or a physical installation.
Confirm values, operating conditions and warranty in the current model specification before accepting a quote.
Technical references