GUIDE TOPIC
Digital kiosks
Information, check-in, directions and ordering.
Illustration of a shop window with a wall display and kiosk.
See uses by spacePrepare content
A kiosk should let someone complete a task: find a route, check in, look something up or place an order. Decide first whether interaction is needed. A signage totem and a self-service kiosk have different software, accessibility, privacy, peripheral and support requirements. Test the journey with users before fixing the screen size.
What to look at first
At reception, prevent the previous user’s data from remaining visible. For wayfinding, keep directions consistent with physical signs. In a hospital or airport, a failure should lead to a staffed alternative. Define wheelchair access, approach space, control reach and cable protection with the site’s accessibility lead.
Three questions for your project
- Can the task be completed without help?
- Is the session cleared when it ends?
- Can maintenance happen without blocking the route?
One step you can take today
Walk through the site with the operations team. Gather real content samples, reading positions and maintenance conditions. Use the related guides to document requirements and the workshop to organize what is known and what is pending.
Prepare requirementsSources and scope
- W3C · WCAG 2.2 ↗
Reference for accessible digital content and interfaces; it does not certify a device or a physical installation.